CRS works to strengthen not only the individuals within an institution but also the systems and structures that support their work. The Institute for Capacity Strengthening at CRS provides a way for individuals to learn valuable knowledge, skills, and attitudes related to partnership and capacity strengthening. Capacity strengthening takes place via online learning, face to face capacity building, coaching and mentoring, as well as through access helpful tools, guides, studies, and other learning and practitioner resources.
These resources need to be periodically updated and improved to remain relevant and beneficial. One way to do this is by collecting, interpreting and acting on the feedback of CRS staff and partners. This is the basis for the development of the user-friendly capacity strengthening SCAN (csSCAN) tool. csSCAN is based on a methodology called SenseMaker. It has been designed to help CRS staff and partners to monitor and improve capacity strengthening delivery and support. csSCAN allows users, quickly and easily to gather feedback on their experience of capacity strengthening across CRS and partners. It then presents this feedback in real time via an interactive dashboard.