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CRS Feedback, Complaints and Response Mechanisms Guide

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Monitoring and Evaluation, Accountability and Learning (MEAL)
Medium: PDF Resource Type: Guidelines

The CRS Feedback, Complaints and Response Mechanisms Guide presents steps and quality standards to enhance FCRM design, start up, implementation and close-out and highlights how key actions for FCRMs differ during an emergency response. It is accompanied by 12 hands-on tools which are accessible within the PDF itself. The FCRM Guide is intended to be a primary resource for program and response teams, MEAL staff, and senior leadership working to increase accountability, protection mainstreaming and safeguarding within our programming.

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Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas.

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    Catholic Relief Services is a 501(c)(3) non-profit organization. Donations to CRS are tax-deductible to the full extent allowable under the law.

    Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States.

    We are the official overseas relief and development agency of the U.S. Conference of Catholic Bishops and a member of Caritas International and the National Catholic Development Conference.

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